Messenger

If an agent initializes a chat within the intercom messenger, would the user get notified about it? either via email? or can we set up a push notification to notify the user? Setting up outbound chat is not suitable for this use case as the conversation can be anything and it is not generic. Thanks.

I would like to view all conversations in the last month from the customers with "VIP" tag. How do I go about doing that?

If I enable "New messenger" for test workspace (which I created from my prod workspace), will "New messenger" be enabled for prod one too?

How to fix misaligned icons problem, I'm importing the library in a project written in Electron v8.0.0 and angular v9 so how to solve the problem of not aligned icons in the first screenshot? adding a simple css rule on buttons seems solve the problem (2nd screenshot)align-items:center;I can't change the style because it's inside an iframe, how can I solve the problem? maybe is caused by the default stylesheet rules of the old chrome version inside electron 8 ? please help!  

I have two different places my app takes effect: Main web and Chrome Extension I want page view tracking in the main web app. But, I don't want page view tracking in the chrome extension installation. This is because it's implemented as an IFrame, so the page is always the same and provides no value. The chrome extension activity is tracked by custom events, so I am still covered there.

I am testing the intercom chat with a Dev account.We want to test it before buying it.I am able to popup the intercom box, but I am not seeing the input text to write a message (see the attachment image)Any idea why we can't send message ? 

Hi all. Would anyone be able to assist me with intercom code - identifying logged-in / v logged-out users on Kajabi?

I cannot hide messenger either by condition or just by turning it off, we have embedded the code rather than using GTM so not sure if that affects it. Any ideas? I am trying to turn the messenger off for a certain segment but couldn't get it to work so to test I turned it off completely for all users but it still shows.

Hi there, our company need to create post to show to our users and there are lots of limitations on their creations. For example:I would like to change the font colour to stand out some parts of it.I would like to change also the text to different sizes, like 14pt, 18pt so we can make some parts more important than others, at moment we just have H1, H2 and other.Also I couldn't align images with text, I only see options to get it centred or full size.Space between paragraphs and lines, cant be changed neither.Change button sizes.I am sure I will find some more issues as much as I start working on it.Thanks for your time.

Hi dears,I want to add a banner in the Intercom Messenger to announce a webinar (c2a to my website landing page). Do you know if there is a option for that ? Thanks for your answers.

How can I make the messenger widget open automatically after scrolling 50% of the page or after specific time?

5 years ago when we installed intercom into our suite of web and mobile applications, our custom messenger launcher would display the total number of unread messages as a small red circle near our custom launcher. This was a great way to let someone know they have a message waiting. However, I've realized it disappeared, and am having a very difficult time bringing the red circle with the volume of unread messages back so it is displayed near our custom launcher.  My investigation did reveal that we were/are using the "old" version of messenger, so I upgraded one of my test workspaces to the new messenger, hoping that it would resolve the issue, but it did not. That said, the "messages" icon inside the updated messenger DOES display the total unread notifications, but because that red notice isn't visible when the messenger is closed, the user does not know a message is waiting. Help! Thank you

My messenger is disappearing when I click it. This video shows what I am seeing. This is for logged in users only so you can't replicate it https://www.loom.com/share/d1fdb8848aea4728ae9c4f4a2c0ff0a8/p>

Our team is considering changing our approach to customer support in which customers on certain plans can only get live support via our Intercom integration within a smaller range of hours than our customers on higher price plans. Is there a way to set this up in Intercom so the messenger shows the correct support hours & response time based on their user profile? We were planning on putting users into segments in Intercom if that would help make this possible.

Is it possible to limit the number of conversations per month that a company can have on Intercom?

I'm in messenger settings trying Current Page URL does not contain "theurl.com" but the messenger continues to show up.

I would like to know how to launch the chat from a button when intercom isnt coded into the webplace but integrated with GTM.  The article linked below shows a Java Code and not how to launch custom launchers from buttons using GTM installed Intercom. See LINK: https://www.intercom.com/help/en/articles/2894-customize-the-intercom-messenger-technical Can anyone help me?

The list has username, and amount listed. Can a process be used where by name of user to message, and the message to send be picked up from an excel sheet / google sheet?

Messenger not closing! Our customers cannot close the messenger when they open it. It happens sometimes not always. We have reproduced the issue only 1 time. Did you face this issue? What can be the reason?    

We are trying to use intercom for a cross-platform Desktop & Mobile app. Unfortunately, Intercom does not support desktop apps. Therefore, we'd like to link to the help center instead. When we link to the help center, we'd like to be able to identify the user. Two questions: Is it possible to link to the help center, passing two query parameters for the User ID & User Hash, so the Messenger can securely identify the user?Is it possible to pass a query parameter of some kind to open the messenger right away?

To protect client privacy I can't really send in a screen recording of this happening. In my position, I only leave notes for our front-end representatives. For the past couple of months, in the new version of the inbox, I've found that when I'm typing up a note and a chat enters the teammate's queue I'm taken out of that note. ie I'm typing a note > new chat comes into the teammate's queue > I'm now either typing in the new chat, or I'm not focused on the text field and typing is just triggering hotkeys making prompts appear for adding canned responses etc. Can this be looked into? There have been instances where I've been leaving an internal note and right when I press cmd + enter a new chat comes into the teammate's queue and now an internal note is sent as a chat message to the client.

Recently, my gsuite address got a bit overly protective and started to put the messages from the real users to the SPAM folder. Unfortunately, after I'm checking the spam in the email and marking it as NOT-spam, Intercom does not indicate those messages as an incoming one, even though the emails were moved to the inbox and not in the spam anymore. How I can make sure that after I move email from SPAM to NON-Spam folder, it will be properly recorded and attached to the relevant customer correspondence history?

I need to embed intercom messenger in specific place of my site and customize it view if possible. Hide/open it depending of active tab and change inner styles. Is there way to do this?

Is there any kind of recall feature or a delay setting in messenger? I'm human, and sometimes I catch a typo in a response I've just sent. It would be great to have to ability to correct it or delete that response before it's sent to the customer.

My customers and I are experiencing issues where the messenger cannot be hidden after it is opened. Clicking the messenger button in the bottom right corner just opens another instance on top of the existing one. When the new instance is opened on top of the old one the collapse arrow appears over top the messenger. Clicking the collapse arrow closes the second instance but there is no way to close the first instance of the Messenger. There is no X or collapse button. It is functional, just cannot be closed.