Messenger

Hey Everyone,I've got a head-scratcher here that I'm hoping you all might be able to help with.Since July 4th, our Intercom's been acting up, throwing this error out of the blue:"TypeError: Cannot read properties of undefined (reading 'slice')"Thing is, everything was smooth sailing until last week. I'm wondering if this could be something to do with a new feature or maybe even fallout from the outage two days ago? Checked the health page today, and it's all clear.Anyone else running into the same thing? Any idea what might have tweaked our setup? Any advice or pointers would be massively appreciated!Thanks in advance! 

Hi, I’ve just completed the example of building an application in Messenger, and there are a couple of things I want to ask:Are there any techniques we can use to directly communicate with the parent site from a Messenger App if we are also running a script on the parent site. If that's not possible, can we relay a message to the parent script through a server using the visitor ID to identify the user.For example:Get visitor id in the site script using Intercom('getVisitorId') . Establish a websocket connection with our server with the visitor id In the Messenger App, pass a message to the server with the visitor id. The server can then relay the message to the parent site using the visitor id.

Any idea why “send us a message” could vanish from the messenger? How do I bring it back? 

Is it possible to increase the size of the Chat widget and add a help text as “Chat support”? Kindly advice?

I am using a custom launcher and hid the default one. I would like to replicate the animation where clicking on my custom launcher when show the messenger window above my custom launcher. However, I realize that when the default launcher is disabled and the messenger is open, it's positioned in the bottom right most corner of the webpage and there is a x that appears in the messenger's top right corner. Is there a workaround where I can manually set the position of the messenger up vertically? I would like to mirror the positioning of the messenger when opening the default chat launcher, but using my own custom one. Thanks!

Hi all,I’ve followed the online guide and tried to launch the messenger from a button on a web page, but it fails to do anything. It’s 2 lines of code - how hard can it be?!Debugging in Chrome, the button click makes no calls at all. If I click the standard Messenger icon everything works fine.All help much appreciated!Button code:<a id="open_web_chat" class="btn btn-sm btn-primary lift w-75">Chat Now</a>Script before </body>:<script>window.intercomSettings = {api_base: "https://api-iam.intercom.io",app_id: "XXXXXX",custom_launcher_selector:'open_web_chat'};</script>

Tem como o cliente criar um ticket atribuído a um atendente e esse atendente responder via e-mail ? 

I am able to update my support profile image, but can I update the floating/clickable chat icon that displays in my website? It’s currently the little text bubble icon/graphic. I would like it to be my profile image so my site users understand that they can click there and reach me.

I am using custom intercom launcher and want to use it in 'French' language. Therefore, I am using 'language_override' option. But its not working.Here is my code snippet:    $intercomProvider.appID('MyAppId');        window.Intercom('boot', {            app_id: 'MyAppId',            custom_launcher_selector: '#DM_custom_intercom_launcher', hide_default_launcher: true,            language_override: 'fr',        });

We’re trying to add Intercom functionality on a website that holds all the functionality inside an iframe. We’ve installed the Intercom Messenger on the same iframe level, but when trying to add a Product Tour or a Tooltip we get the following error: “Sorry, we can't load the tools to build Product Tours on your website. Please make sure the Intercom Messenger is installed on the URL you have chosen to build your tour.” As the URL we’re using a src attribute for the iframe.Please advice if this approach is supported and what URL should we pass in this case when designing a Product Tour/Tooltip functionality.

Is there any way of setting the messenger to floating so that if somebody is reading the instructions they can move it out of the way of entering data? 

I’m currently trying to connect my react app with the chatbot, but as far as I saw in the documentation they mentioned something about an APP ID but I can’t find it.

I am trying to implement the localization of the Intercom messenger by domain, based on this article: https://www.intercom.com/help/en/articles/2631808-install-intercom-with-google-tag-manager. I have multiple domains with the same GTM.I created three tags for each domain, and as a custom attribute, I added "language_override" with the correct language. However, it works inconsistently. When we test this feature, sometimes the language is set correctly, and sometimes it is not. We have tried it in many browsers, devices, and on the BrowserStack platform, deleted cookies, but we could not achieve consistent resultsWhen I check in the console, the "window.intercomSettings" "language_override" attribute is set correctly: {app_id: "xxxwdq", language_override: "en"}.Here is screen of my tag configuration. Do you have any suggestions on how to fix it?Thank you!

We’re seeing a problem where the Intercom messenger defaults to a white background while enabled on a dark background of our website.We’ve implemented Intercom using RudderStack. We’re not sure how to force the background of the messenger window to show as transparent instead of white when on a dark background. Does anyone have any ideas?  

I want the chat to open when someone clicks on a button and image of the website. I know this is possible with a custom launcher but how can I add it to a Wordpress website?

Hi Everyone,We use Google Tag Manager to implement intercom, via Intercoms own tag template. I’m kinda confused how I should push an array of multiple companies to intercom via tag manager and our dataLayer.Could somebody elaborate on how to get this working? The issue i’m facing is that we don’t know howmany companies a user has on beforehand and the template only allows to send 1 variable to intercom. Or perhaps I’m wrong and there’s another way?Kind regards

Hey, My self Meet Parmar work as Software developer.I need to apply custom css in intercom chatbot. I inspect chatbot and found class=”intercom-ruskli ” in that particular class need to apply css. also how to append custom css in chatbot.  

I would love the ability to record a voice memo or audio file and send it as a message in the Chat. My use case is send tailored, specific, longer form messages and replies to our users, and recording an audio message is not only faster but delivers a more tailored and personal experience to our users.

Basically when the messenger is closed and the user receives a message via the borderless frame I want to trigger a function.  Thanks

I've noticed that you cannot enable Home space in Messenger anymore for mobile platforms. It is only available for Web. Am I doing something wrong or has that feature been removed?

The new checklist feature seems pretty cool; and we look forward to using it with our customers. But we would like to make it interactive; we would like customers to be able to respond to a question or add comments. Is this possible..? How would we do this..?

When will smart suggestions (articles) be made available for NON-English articles? We operate mainly in Spanish.

We are looking to implement the messenger in a React Native app. Our preference would to be to show the chat as a screen in the app (with bottom bar navigation) rather than an overlay. Seems like this is not possible from the documentation. Wondering if anyone has found a way to achieve this?

For instance, our platform has the "chat" section, the "admin" section, the "main" section, etc. On each one of them, I want to show the relatives articles on the Articles Search app in Messenger. It doesn't make sense to show the "chat" articles in the "admin" section. It could work like the banners, posts, product tours rules.Thank you

Can you tell me a bit more about using spaces in the new Messenger?