Apps & Integrations

3CX integration

Hi there, as we try to integrate 3CX to Intercom, but the 3CX can perform only GET requests. Can somebody suggest how can this be done. The request that that 3CX can initiate is in https://api.com/search?number =[number], then it can map the response fields and purse the data. Any idea is appreciated Thanks in advance

Integration with Parative

Has anyone here has integrated Intercom with Parative?my company is looking into it but before moving forward I wanted to ask here if anyone has used it and if you can share what added values you got out of it?

Firebase Cloud Messaging Push notifications Migrate from legacy FCM APIs to HTTP v1

It looks like Intercom currently only supports the legacy Firebase Cloud Messaging service which is depreciated and will stop working on 6/20/2024 https://firebase.google.com/docs/cloud-messaging/migrate-v1. When will Intercom be updated to use the Firebase Cloud Messaging HTTP v1 API?

integration between intercom and skype ?

How can I combine skype with intercom ?

No chat (only helpdesk) and feature suggestions forum

Hi there! I’m looking to only have a helpdesk site. I do not wish to have the chat box on my main site. is this possible? Does Intercom offer a solution, like a forum, where members can suggest and upvote feature suggestions? Thanks Alex

How would I make a custom app to turn the lead into a user?

We have a website that is hosted on Wix. Wix is not directly integrated with Intercom. We do have a login function on our app, but we really do not use it frequently, and our customer’s do not either. We have people email and message us, but I am trying to turn those into users through the click of a button. I am mainly trying to do this to merge all of the duplicate conversations into a single person that would constantly contact us without manually typing in the information and creating a user. Has anyone found a way to do this?

Does the new inbox no longer support markdown when creating via API?

We have an integration that posts private notes. After migrating to the new inbox, the markdown isn't formatting. Does Intercom plan to support markdown, or do we need to switch to HTML?

Hi! I’ve been trying to use a GET method in a custom action to bring in values in the Intercom People object for an attribute from a Salesforce custom object but can’t seem to find documentation on this. Is there any documentation that I might explore to make this work? Thanks for the help!

Integration got uninstalled

Hi Team! One of our integrations, Dashworks, (app_package_code dash-bdz0) got uninstalled from the app store for the whole organization and we’re unable to find sufficient logs to investigate how or why this happened. We are the developer of this integration as well. Can you help us investigate into this issue?

Is there an option to disconnect Lead syncing from Intercom to Salesforce?

Can I tell Intercom to stop syncing Leads to Salesforce and only sync Contacts? Context is we have a SFDC integration with Calendly. We have Leads being submitted through Calendly then following to SFDC and assigning the applicable Lead Owner. The issue is that Intercom data will override the Calendly > SFDC data and will change the Lead Owner.

setDOMStorage enabled in Android sdk

Our app uses intercom Andorid sdk and intercom Android sdk uses setDomStorageEnabled(true) that is reported as a security concern for our app. The DOM storage control is set to true, which allows the application to store page elements that could include user sensitive information. Setting the DOM Storage value to false will prevents local storage from being used. The setDomStorageEnabled flag found to be TRUE in the following class io.intercom.android.sdk.sheets.SheetWebViewPresenter We are using the version 12.3.0 of Android sdk in our app, could you please let us know if this behavior has changed in any of the recent versions of the sdk or if setDOMStorage is still enabled in intercom sdk what kind of data is stored in local storage?

Can I install Intercom on an Expo mobile app?

I am looking information to integrate our app (built under expo) with Intercom. I really appreciate any information or documentation

Intercom on mobile removes some styles from our website

Problem description: On our website, after integration with Intercom, our some components lost CSS styles. Problem occurs only on mobile devices. Steps to reproduce: Open Intercom chat window Close Intercom chat window Move between pages Tech Stack: NextJS MUI

Why does the language_override attribute not take effect?

After the script script is loaded, set the global attribute language_override to English, but it seems to have some problems. Some contents of the dialog box are displayed in Chinese. How to solve it?window.intercomSettings = { app_id: 'xxxxxx', language_override: 'en',};

Intercom API, how to fix CORS error?

I'm trying to use the Api directly on the front end, but I'm getting this CORS error strict-origin-when-cross-origin. httpOptions = { headers: new HttpHeaders({ 'Content-Type': 'application/json', 'Authorization': 'Bearer ....', 'Access-Control-Allow-Origin': '*' }) }; doest not Intercom apis work in the client side?

Create a Salesforce Contact when a new Intercom user is created

When a new user is created in our webapp, we send an event with information to Intercom. Can we use Intercom to create a new Contact in Salesforce?

We wanted to use Intercom chat messenger on our Salesforce Community (Lightning Aura)

We wanted to use Intercom chat messenger on our Salesforce Community (Lightning Aura).

Can we search drop-down options using Canvas Kit Interactive Components in the Inbox app?

Hi, I need to give search options functionalty inside dropdown component using Canvas Kit in inbox app I have 300+ single select option in dropdown so it is very deficult to find option when change the option from the dropdown list, So I have to integrate kind of search functionality.

Problems with Jira for ticket

Hi, We're encountering an issue with the Intercom for Jira and Intercom intergration, where conversations are being incorrectly moved to the "Unassigned" inbox. This happens after an agent creates a Jira ticket, connects it to a conversation and then snoozes the conversation. Initially, these conversations are correctly assigned to a specific inbox. However, upon unsnoozing, they revert to "Unassigned" instead of their original inbox. This only happens when there is a Jira-ticket in the conversation. The typical flow is as follows: a customer interacts with our chatbot, the conversation is then routed to an appropriate inbox, an agent responds and subsequently creates a Jira ticket, and finally snoozes the conversation. The problem arises when the conversation is unsnoozed and does not return to its initially assigned inbox. Could anyone suggest a solution to this problem?

Integration between Split.io and Intercom

Has anyone successfully integrated Split.io with Intercom? One use case would be to drive segmentation via split as it’s how we soft launch new features. If Intercom doesn’t find the UI component to point at, it tends to just point at anything.

ERROR - [HTTP 403] - Your workspace is hosted in Europe but you connected to United States

When I use the sample on the iOS platform, this error will be reported. How can I solve this problem

Best way to do SMS & WhatsApp outbound campaigns within Intercom

Hello! I’m exploring the options to do outbound campaigns in Intercom using SMS and WhatsApp. Anyone facing the same problem? Basically I’m taking a look at some of the Apps within the Intercom App Store, but not sure about which solution could be the best.

Error 403 Workspace is hosted in a different region

While integrating and testing SDK, I’ve got this error:Error Domain=IntercomSDKErrorDomain Code=403 "ERROR - [HTTP 403] - Your workspace is hosted in Europe but you connected to United States" UserInfo={NSLocalizedDescription=ERROR - [HTTP 403] - Your workspace is hosted in Europe but you connected to United States}The reason is clear for me but not so clear how to fix it.How exactly my team can help to resolve this issue?

How to open workflow whit api service

Hi, I would like to know if there is within your api services which allows to open a workflow after a click event. We need to be able to open a workflow after a click without the need to make the connection with Customer clicks to website element and open a new conversation. This is thinking of a mobile application. Thanks! https://www.intercom.com/help/en/articles/2785347-customer-clicks-a-website-element

Slack Convert / Intercom Convert - deprecated?

Hi Intercom, Our team has been using the Slack Convert app (app_package_code=slack-by-intercom) installed five years ago, and we have used it to notify 'User created' and 'All conversation activity.' We are now trying to migrate all of our services to another Slack workspace, and it seems that Slack Convert is no longer available to be installed. There is an alternative Slack app (app_package_code=slack-for-intercom) that I was able to set up to notify when a customer or team member sends any messages via automations. However, it seems it does not have a 'User created' equivalent Is there any way I can send 'User created' events to Slack directly via Intercom? Thanks