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Have webhooks been updated to the subscription types feature? I need to synchronize my app with subscription preferences expressed by the users. I'm currently using user.unsubscribed webhook to keep track of cancelling subscriptions from emails link, but now I've been asked by the product team to update our outbound to different subscription types, therefore I need a more specific notification. Is this webhook already implemented? Thanks

We have an after hours bot. I'd like to automatically create a lead record in Salesforce. Anyone know if this is possible?

Hi intercom. The bug related to the status bar on iOS is still happening. I have reported this bug a year ago but it was shortly introduced back. I have updated the library to the latest version and added a video related to it. https://github.com/ppamorim/t-pro-intercom-bug/p>

I have a scenario where I need to check wether the admin with a particular email exists then, assign a conversation to him. So, I want to check if an admin exists with that email.But as per API doc, I am unable to find any good api to do so, instead I have to hit Get All admins, and the filter the admin from it. Is it expected or any better solution?

I integrate intercom to my reactnative app. Android app works perfectly but IOS app constantly crash. We are experiencing random crashes, not in a specific scenario. How can i solve this? React-Core (0.64.0)Intercom (11.0.1)intercom-react-native (2.0.1):Intercom (~> 11.0.0)IOS Deployment Target 13 By the way, there is no crash while running on the emulator.

We are in process of supporting Android 12 and upgrading our app to use AGP 7+ for which we are also updating to JDK11. We have used intercom version 10.6.1 for android app. The app is crashing everytime. The stack trace is as below. --------------------------------------------------------------------------------------------------------------------------------------- Fatal Exception: java.lang.IllegalArgumentException: Unable to create call adapter for interface com.instabug.library.lr0 for method MessengerApi.updateUser at retrofit2.Utils.methodError(Utils.java:54) at retrofit2.HttpServiceMethod.createCallAdapter(HttpServiceMethod.java:116) at retrofit2.HttpServiceMethod.parseAnnotations(HttpServiceMethod.java:67) at retrofit2.ServiceMethod.parseAnnotations(ServiceMethod.java:39) at retrofit2.Retrofit.loadServiceMethod(Retrofit.java:202) at retrofit2.Retrofit$1.invoke(Retrofit.java:160) at java.lang.reflect.Proxy.invoke(Proxy.java:1

Is there any way to create a conversation with delivery option of badge or snipped?I couldn't find something in the API docs.

I have a small piece of JS that attaches itself to anchor elements that link to an Intercom Article. When these anchors are clicked I intercept the event and call the `Intercom( 'showArticle', articleId )` API method. This works as expected. However, in local testing with a test environment those Article ID's are obviously not present. As expected, this fails and throws some errors in the console. This got me thinking about providing graceful fallback. Would it be possible to bubble these exceptions up to the caller so that I could catch and handle appropriately? In this case I would open the anchors link as if nothing happened. The goal here is to know about a failure with Intercom and have the opportunity to provide a graceful alternative for the user. This could mean that developers will need to handle exceptions bubbling from the API calls, a potentially disruptive change. Or, some kind of callback argument that can receive an error.

Hey there, I created a transactional message from an event and I would like to get the events custom data in my webhook, once the user answered to the conversation. From the api I don't see any way to get the event which triggered the conversation. Can you help me out here?Another option would be to listen for created events and trigger the conversation myself and add the meta data from the event as custom_attributes to the conversation. But how do I tell the API to send the conversation as snipped? Thanks upfront

Specifically, if we changed the hours to say, remove a Monday, would we see that accommodated in the MRT stats, etc. going forward? Or would setting it for one week, and then reverting them, negate the Office Hours/MRT calculations?

Hi I'm interested how can I find report of one specific conversation, I need to look at the responsiveness avg. handling time , first response, or response time, but this metrics show me only grouped reports and I can't find the specific conversations.

I was wondering if there is a proper bot for Discord that integrates with Intercom? Something like this one: https://www.zendesk.com/apps/support/394881/discord/But better, looking at the one-star reviews.

Let's say I have rendered a `single-select` component in the messenger which contains 10 options. Now, when the user selects one of the options in the `single-select` component I want to open a survey URL using the Intercom action component type `sheet` inside the messenger, which contains an NPS question and its options.  Once the URL is opened in Iframe, I want to highlight the choice which the user has selected. Basically, when the user selects one of the options in the `single-select` component, I want to get the id of the selected choice and pass it dynamically in the URL to highlight that choice.

Hi everyone, I would like to extract some conversations from intercom to gitlab through API. I could have most of the conversation information, but I can't get the information details in the right panel. What is the good endpoint to use ? Regards

Currently, the output is a text field that isn't consistent, instead it varies based on the content. So I can have results of 17m 2s; 16m; 11m 52s; etc. which don't allow easy conversion to numbers/time in any way.  The ideal would be for them to be in 24 hour format, so for the above examples:00:17:02; 00:16:00; 00:11:52But even if we could just get to: 17m 02s; 16m 00s; 11m 52s would be an improvement :)  This is a huge hassle to fix when trying to manipulate the data and in the end I'm stuck with manually updating and fixing them by eye (I am no Excel/GSheets macro expert).

Hi there! 👋 ​Is anyone using Help Center in Zendesk and Intercom to communicate with customers? I would like to know what the app looks like in the messenger if your articles are in the Zendesk. If I have understood correctly, it would be possible to insert an app in messenger that lets your customers browse articles within a messenger. But does it look like the same as Intercom´s own Article app? If someone knows an example of that kind of solution, would much appreciate 🙏

Does anyone know if an app or integration exists that displays CRM data? For example, as someone signs up a display in the office has a nice looking interface that shows the currently active users?

Hi, Just wondering if anyone else has found a good way to pull stats on volume for just weekends only (aside from selecting day by day manually?) I'm wanting to look at the average number of chats coming in for Saturdays and Sundays months at the time to better understand staffing needs for weekends.

Hi friends,  I'm not able to save a website link to the 'learn more' URL. This was verified by a customer rep via the Intercom app last Friday as a bug.  This is the last requirement for us to move forward with our app review, and we've been blocked for a week. I wanted to double-check to make sure this problem made it to the correct team for handling, and if there's an ETA for a fix?  Thanks!

Do you use an Avatar to post comms to customers via Intercom as a first point of contact? If yes, please can you link your website to me as I'm looking for examples of good practice. For example www.gainsight.com use a robot image for their Avatar who is the first to send you a question when you go on their website

We want to get different conversation stats when we receive a onAdminAssigned web hook. Since the statistics object is empty in the web hook payload itself, we have to make a REST request to api/conversations/{id} to get a full conversation payload.  We noticed that if we make this call immediately after getting a web hook, the statistics object will still be filled with zeroes. But if we wait for a couple of seconds before making that call, then we can get all the data we need. Could you pls provide an estimation of the delay (average and upper boundary) between a web hook being sent and the data being accessible via RES API? Is it possible to send conversation statistics in the web hook itself?

Having a visual pipeline (similar to Hubspot, Pipedrive etc.) in Intercom would be incredibly valuable and would probably remove the need altogether for a separate CRM tool like Hubspot/Pipedrive. I’m quite surprised Intercom hasn’t introduced something like this yet. It shouldn’t be overly complex and would add so much value to Intercom and their customers.

We are using expo notification package for push notification in our project. When we add the intercom react native push notification android code changes that are provided in the documentation we are getting intercom notification but our existing push notification are not coming. Is there any way to use both. Kindly suggest us. Thanks in advance

We use Hubspot as our CRM and have integrated it with our Intercom account. We have automatic content creation enabled and have allowed Intercom to access our Hubspot tracking cookie.  We are noticing in Hubspot that Intercom is logging an event to the contact record – [Contact Name] submitted Intercom Messenger. Intercom Messenger is a form...we didn't create this form and the contact didn't submit a message in the Intercom messenger. In addition, under this we see the message, "no properties added." What does this message mean? The contact was already created in Hubspot because they performed an action on our website. So, it isn't until they login to our application that they are registered in Intercom...is this message just a sync notification that they are now in Intercom?  Any help is appreciated!

What is the actual rate limit? In the api it says 1000 per minute but when i make an api call it only returns 500 as max limit. Is there a procedure to ask for more calls? Does webhooks count as calls?