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2186 Topics
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User1140Active User
asked in API & Webhooks
Initiate Outbound chat from within a webpage, with passed parameters.

We have mentors who go over our clients (students) homework. I want them to be able to initiate chats with a student if they have a note about a specific homework task hey submitted. (i.e. "your answer to question 13 is incomplete"). Mentors have users in our Intercom (they are team members), but I want the mentors to be able to launch the chat from the UI they use to check students homework rather than go into intercom look up the user and initiate a chat.  So I want them to be able to click a button next to a task they are checking, which will pop up either the messenger or any other way to send a message, where the user is already set (based on the email of the student I will pass to Intercom) and the task name/number included in the default text. Is there a way to achieve this natively, via an integration or via API?  

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Eve MNew Participant
asked in Intercom Community
Is it possible to tag in bulk?

I'd like to add 100+ users to a tagged group but as they already exist on our intercom account I'm worried they will be duplicated (and receive multiple emails). Is there a simpler way of doing this rather than me searching for each individual person and tagging them? I have a document with all of the emails I need.

7180
Roy
Top Expert ✨
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Bryan MNew Participant
asked in Apps & Integrations
We have the Salesforce Inbox App installed. Can I customize which fields from the Salesforce Account show up in the app in the Intercom Inbox?

We have the Salesforce Inbox App installed. Can I customize which fields from the Salesforce Account show up in the app in the Intercom Inbox?

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Eric Fitz
Employee
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PiaConnector
asked in Apps & Integrations
Is it possible to export customer data and conversation data from Zendesk to Intercom?

We have Zendesk & Intercom working side by side and at this point, we are creating tickets from Intercom to Zendesk about specific conversations. Now I am thinking if it would be possible to use only Intercom but before I go any deeper I would like to know how I could have all the customer data from Zendesk to Intercom? In Zendesk we have a wide history of customer tickets and data and of course, I wouldn´t want that to disappear. We have tickets in Zendesk that are not in Intercom at all. So is this kind of integration possible and how? Tanks in advance! 🙏

2010
Roy
Top Expert ✨
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User600New Participant
posted in Reporting
How do I track and report on links that have been engaged with like: phone numbers, urls or email addresses within Intercom?

How do I track and report on links that have been engaged with like: phone numbers, urls or email addresses within Intercom?

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Andy GNew Participant
asked in API & Webhooks
Is there a way to set the "Assign replies to" value to a message via the API?

I can create a message and send it to a user, but when they reply it goes to the admin who created the message. I'd like to have this assigned to a group instead, which I can do in the Intercom UI. There doesn't appear to be an option to set that via API.

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JolieConnector
asked in Intercom Community
How do I de-duplicate user records?

We recently had to update our customer's user ID's and a few duplicate records were created in the process. We are not sure how this happened but what I am wondering is what will happen if we archive the duplicate record? We recently had to update our customer's user ID's in Intercom and a few duplicate records were created in the process. We are not sure how this happened but what I am wondering is what will happen if we archive the duplicate record? I read that we can't merge 2 users so it seems like archiving the duplicate is the only alternative. I'm just worried about that possibly having unwanted side effects. Any advice would be appreciated!

3130
Eric Fitz
Employee
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Iain WNew Participant
asked in API & Webhooks
Webhook for a user resubscribing to receive emails

Hi, We are using webhooks to fire events when a user unsubscribes from receiving emails. This is working fine, but we also want to fire events when a user re-subscribes. I can't see any documentation capturing a specific resubscribe event, but is it possible to capture this event using another webhook? Edit:If the above is not possible, is it possible to remove the 'resubscribe' link from the 'you have susccesfully unsubscribed from emails page' Alternatively, can we redirect from the 'you have unsubscribed' page to our own URL, i.e. our own custom 'you have unsubscribed from our emails' page?

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Eric Fitz
Employee
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Akhilesh JNew Participant
asked in Apps & Integrations
Is it possible to send a loader page for the canvas app?

We have two calls for inbox canvas app, initialize and submit. the calls require you to respond within 3 sec or else it throw an error page (as it take too long to respond). Is it possible to send a loading page and response once the response is ready. Or is there a way to overcome this issue which requires to respond within 3 sec?

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Eric Fitz
Employee
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PushkarNew Participant
asked in API & Webhooks
Is it possible to get the values of user attributes programatically?

Is is possible to get the user attributes from intercom to javascript function on my webpage? I want to use intercom attributes in some of the pages.

680
Eric Fitz
Employee
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Mohamed ONew Participant
asked in Apps & Integrations
DEV | How to add an action "New Task" to the conversation messages in INBOX like the Salesforce integration?

 

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Shane FNew Participant
asked in Reporting
When reporting on agent response time, when does the clock start?

For agent response time, is the clock started before or after the customer completes qualifications for the bot like email and phone number?

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Eric Fitz
Employee
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LluisNew Participant
posted in Intercom Community
Hi all, this is Lluís and I'm co-founder at Vidbix, an app for Intercom that enables your customers to make screen recordings from Intercom without the need for them to install anything! Easier for your customers to explain, and all the context to yo

Hi all, this is Lluís and I'm co-founder at Vidbix, an app for Intercom that enables your customers to make screen recordings from Intercom without the need for them to install anything! Easier for your customers to explain, and all the context to your agents to solve faster! Love to be here and excited to be Interconnected! Ping me if I can help! 😀

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Eric Fitz
Employee
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Artur GNew Participant
asked in API & Webhooks
Question re Intercom's Ruby gem

Hello, in gem for Ruby on Rails a filter is used :before yet it doesnt seem to work as API doesnt give a response or gives a response ignoring the filter. Perhaps a gem problemIs there a way to send a request with a date range?API v1.3

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Employee
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User975New Participant
asked in Reporting
Macros recent usage tracking range

Hi! When managing your macros, under the title it displays how many times it's been used recently. Some macros display how many times it's been used in the past 30 days, while others only display up to the past 7 days. What determines how far back it tracks?Where can I view how many times a macro has been used for even longer periods of time, or custom date ranges?

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Robin BNew Participant
asked in Settings, Security & Permissions
How to remove name from Intercom email address?

Is there a way to remove our last name from our personal Intercom email address (john.smith@guidestar.intercom-mail.com) or to change it so when we respond to users from our individual email address the users see it coming from our team email address (support@candid.org)?Thanks for any help! 

4080
Roy
Top Expert ✨
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Kevin D13Connector
asked in Apps & Integrations
Does the Content Showcase app support URL variables?

Are there plans for the "Content Showcase" app built by Intercom to support custom attributes? Right now we can only use a static URL. The challenge we have is each customer has a unique URL, so it would be great if we could pipe in custom attributes e.g. Company ID. 

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Lisa F12New Participant
asked in Intercom Community
Is it possible to run two banners at the same time?

Is it possible to run two banners at the same time?

3240
Brent
Super User ✨
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GittyNew Participant
asked in Apps & Integrations
When calling the intercom API without user details, the messages are still sending the to the latest user

Hello, I'm working on a react web app, and if the user is logged in, the app is calling the function with the user's data:  window.Intercom('update', {        app_id: AP_ID,        name:... email..}) and when there is no logged in user Im caling the Intercom just with th app_id:  window.Intercom('update', {        app_id: AP_ID}) but, still, the messages are sent as the logged-in user, What can I do about it? thanks,Gy  

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User1190New Participant
asked in Reporting
How to manage the performance of agents when they work remotely from home?

I am interested in any ideas that could help me see when they start working and finish their work. Thank you.

1480
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Ziv NNew Participant
asked in Mobile SDKs
Build error using Xcode 12.5

After installing Intercom SDK using CocoaPods I get a build error trying to run my app on a physical device (on the iOS simulator everything works fine). The error I get is: building for iOS, but linking in dylib file (/Users/zivnergal/Library/Developer/Xcode/DerivedData/MishlohaDeliveryApp-axgsnxqfnywcgrevkhngnimsxuzw/Build/Products/Debug-iphoneos/Intercom.framework/Intercom) built for iOS Simulator, file '/Users/zivnergal/Library/Developer/Xcode/DerivedData/MishlohaDeliveryApp-axgsnxqfnywcgrevkhngnimsxuzw/Build/Products/Debug-iphoneos/Intercom.framework/Intercom' for architecture arm64 Anyone faced this issue?🙏

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Roy
Top Expert ✨
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StoryXpressNew Participant
asked in API & Webhooks
Events creation not happening on leads using Intercom API, also how to filter user on events metadata?

Hello everyone,I was trying events creation API on postman and have correct recently created a lead from the lead API.The lead API successfully created a lead with the provided details, and I tried adding an event to this user, this event API gave 404 error user was not found.I also tried this event creation on the leads that were captured from the conversation message & also tried it with manually added leads created on the Intercom platform but still the event API was returning 404 error.But this event creation is successfully happening on users that were earlier leads.The API call returned 200 and I can also see the event addition on the platform. Pic: Events addition failed and says user not found Pic: Lead is present in Intercom Pic: Adding event on leads works perfectly My question was is there some limitation on the lead's side from the backend of Intercom, which stops adding events in lead?If not then what's the correct way of doing it. Also, I wanted to know how ca

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StoryXpressNew Participant
asked in API & Webhooks
Can we create custom attributes which can hold multiple values

Hello everyone,I had a use case where we need to report the video activities watched by the user.I was using the custom attributes to save the video activities.The custom attribute I created was video_view with a datatype of list.Now every time a user watches a video I update the list attribute with a new video name and then update the video_view (custom attribute) value to this video name in the lead data. Now the issue is, if 2 videos are watched by the lead we would have to add 2 values to video_view(custom attribute) but the list attribute can only store 1 video name at a time whereas the user watched 2 videos.So I was thinking of custom attribute which can have multiple values.If there is any better approach let me know. Also why I am using custom attribute is because operator on the Intercom can easily filter out the user based on the video name.If possible can we have an object type in custom_attribute so that we can store further details in the same attribute? 

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User1122New Participant
asked in API & Webhooks
How to customize message on Intercom for Cordova & Phonegap

Hey, i want to send my user a custom message, on web it is with 'showNewMessage ' and the custom message. if i want to do the same thing but on Intercom for Cordova & Phonegap, is there a way to do so?

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Eric Fitz
Employee
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Ziv NNew Participant
asked in Mobile SDKs
After adding intercom (9.2.0) to my app, something breaks and I can't make any networking operations using Android Networking library. I don't see any errors but the network calls seem to fail at some point.

This is my dependency graph:  dependencies { implementation 'androidx.multidex:multidex:2.0.1' implementation fileTree(dir: 'libs', include: ['*.jar']) implementation 'androidx.appcompat:appcompat:1.2.0' implementation 'com.google.android.material:material:1.2.0' implementation 'androidx.recyclerview:recyclerview:1.1.0' implementation 'androidx.annotation:annotation:1.1.0' implementation 'androidx.constraintlayout:constraintlayout:1.1.3' implementation 'androidx.legacy:legacy-support-v4:1.0.0' implementation 'androidx.cardview:cardview:1.0.0' implementation 'androidx.gridlayout:gridlayout:1.0.0'  implementation 'com.google.android.play:core:1.8.3' testImplementation 'junit:junit:4.12' androidTestImplementation 'androidx.test.ext:junit:1.1.2' androidTestImplementation 'androidx.test.espresso:espresso-core:3.3.0' implementati

2640
Eric Fitz
Employee
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