Article Help Center

Scale your support and answer questions faster with your Intercom Help Center

  • 320 Topics
  • 903 Replies

320 Topics

C
CoenNew Participant
asked in Article Help Center

Interactive flowchart as opening page of the helpcenter

I would like to be able to structure the helpcenter as the process. Hence i have a standard process. With high -level steps. Underneath these steps are detailed steps, underneath these steps manuals are provided 

1
Racheal
7 months ago
R
Rodislav ZaharadjiNew Participant
asked in Article Help Center

Can I get draft versions of the published articles via Intercom API?

When I request my articles from Intercom APIFor the published articles I get just the public version of the article, whatever this article was edited and saved as a draftIt's a way to get the public version of the article and also the last edited version of the article?

1
Racheal
7 months ago
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Magdalena MichalakNew Participant
asked in Article Help Center

Outbound redirects

Hey guys, I’m trying to redirect Intercom articles to articles in another help center. How do I do that?

1
Daniel M15
7 months ago
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Nora CNew Participant
asked in Article Help Center

How to add articles to multiple collections?

Is there a way to select multiple collections to have the same article. Instead of having to add the same article one by one to each collection?

22
A
8 months ago
C
CarolaNew Participant
posted in Article Help Center

Can you style your help center like the first page of this forum?

We really want to style our help center overview page with Trending topics, etc. etc. You now only have 1 option and that is to show all the articles in a row. We really want to ad for example two rows next to each other. And then 1 row underneath that. So that our knowledge base is better arranged and looks nicer

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C
8 months ago
K
KurtNew Participant
asked in Article Help Center

Article "page not found" soft 404 is effecting SEO ranking

 We have a few URLs from formerly published articles that are redirecting to the page not found.The problem is that Google is indexing these pages and they're effecting our SEO score. Is it possible to have this customized or changed so it doesn't throw a soft 404? Has anyone else encountered this? Is the solution to not have Google index the help center pages? 

1
Oseas
9 months ago
O
OrsonNew Participant
asked in Article Help Center

How do I vary the width for text in an email template?

I'm creating a custom email template, and want to widen the area where the text appears. I do not see a setting for this.

1
Racheal
9 months ago
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Michael H18Active User
posted in Article Help Center

Seeking nominations for best-in-class Intercom KBs / Help Centers

Hi, everyone! One of my quarterly goals is to benchmark our (Lessonly by Seismic) Help Center by comparing it to instances. I'd like to begin by comparing my efforts to those of other KMs who write articles with Intercom. If you know of outstanding examples that might improve my practice, please suggest them below. Self-nominations are encouraged!

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M
9 months ago
M
Michael H18Active User
asked in Article Help Center

In the article editor, the image resize tool disallows dimensions from being typed in until an image has first been adjusted using the arrow keys. Is this expected behavior?

Notice that I'm unable to resize this image by entering the new dimensions until I've first selected one of the resize arrows from the toolbar, at which point I'm able to type in the values directly.  

2
M
9 months ago
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Chelsea WNew Participant
asked in Article Help Center

Create Targeted Articles on Avaliable to Specific Company Tags

@Hi everyone,  Is there a way to 'tag' an article that only specific users or companies can see it? If not, how would you suggest creating a step-by-step guide going live for new customers first, then rolling out to existing customers? Basically we need one article for existing customers and one for new.

1
B
Super User
9 months ago
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Lindsey RNew Participant
asked in Article Help Center

Is it possible to get a report on how often macros have been used (other than going to each macro separately) and is there a way to track usage longer than 30 days? Many thanks

Is it possible to get a report on how often macros have been used (other than going to each macro separately) and is there a way to track usage longer than 30 days? Many thanks

1
Joseph S.
Super User
9 months ago
H
Hannah LNew Participant
asked in Article Help Center

Does anyone have any tips/tricks for using Articles to create release notes? An example website would be great!

Does anyone have any tips/tricks for using Articles to create release notes? An example website would be great!

1
M
9 months ago
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User1628New Participant
asked in Article Help Center

Anyone know any table editing hacks? For example, how to merge columns/rows? I am not seeing any options beside a simple column/row table that you can format the text inside of. It would be nice to have further editing capabilities here. Thanks!

Anyone know any table editing hacks? For example, how to merge columns/rows? I am not seeing any options beside a simple column/row table that you can format the text inside of. It would be nice to have further editing capabilities here. Thanks!

1
Shauna
9 months ago
K
Kira MNew Participant
asked in Article Help Center

Does anyone have experience setting up an FAQ section within the helpcenter?

I want to add a collection for FAQ's in our Helpcenter. But with the current limitations on article layout, I find it very hard to build something that is easy to navigate through for the customer that actually creates an added value. Does anyone have experience with this? 

1
Racheal
9 months ago
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Loren DNew Participant
asked in Article Help Center

Hi, how can I submit feedback to you about Intercom's support articles and formatting limitations?

I'd really love to have more formatting options for our company's support articles. Being able to change font color, underline, indent, highlight, adjust font size - more robust bullet and automatic numbering options - adding text boxes and being able to adjust the background color. These are all things that would improve the readability of our articles.

5
L
9 months ago
J
Jake MNew Participant
asked in Article Help Center

What are your top tips for someone just getting started with Intercom – what have been your most effective automations or flows/series and best practices?

What are your top tips for someone just getting started with Intercom – what have been your most effective automations or flows/series and best practices?

4
Lucía
9 months ago
A
AdriannaNew Participant
asked in Article Help Center

Does Intercom offer an automatic redirect for articles with changed help center domains?

My company recently changed our main website's domain and I would like this to reflect in our help center, as well. If I change my domain in Intercom from educate.ABCtest.com to educate.123demo.com, will all of my articles automatically redirect to the new domain? Or is there a manual way to redirect these in intercom?

1
Joseph S.
Super User
9 months ago
E
EiseiNew Participant
asked in Article Help Center

How to record who clicked/downloaded the PDF file on Intercom article.

Hi, I am Yasue from a Japanese software company. I want to share a PDF with the customer in the article and then I want to record who clicked/downloaded the file.Does anyone know how to do it?Thank you.

2
M
9 months ago
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Klaus mNew Participant
asked in Article Help Center

How do I enlarge an image in the Help Center?

Habe einen Artikel für Hilfe-Center erstellt. Bei dem erstellen des Artikels wird ein eingefügtes Bild beim draufklicken vergrößert. Leider erfolgt dies nicht in der eigentlichen Hilfefunktion. Auch nicht wenn ich das Hilfe-Center öffne

4
U
9 months ago
U
User1628New Participant
asked in Article Help Center

Hi! Has anyone found a way to embed a PDF into an article (so it's readable on screen)?

Right now I see that I can attach the PDF, which creates a link that readers can click, but I'm trying to determine if there's any way to have the PDF show as an embed that they can scroll/read through directly. (See attached for what I'm looking for.) For context: our previous documentation center consisted of these beautifully designed PDFs and infographics, and we don't want to lose them in the transfer. The only workaround I have found is to export the PDF as jpegs and then insert the images one by one...but this causes the text on the PDF to appear extremely small, to the point of being unreadable. 😞

1
Joseph S.
Super User
9 months ago
D
DivyaNew Participant
asked in Article Help Center

I want toh know how can I migrate/sync articles from Freshdesk to Intercom?

I want toh know how can I migrate/sync articles from Freshdesk to Intercom?

1
Daniel M15
9 months ago
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Maria G12New Participant
asked in Article Help Center

Images are served by downloads.intercomcdn.com

All images are served by downloads.intercomcdn.com and the robots.txt of this subdomain blocks them from indexing by search engines. As a result our pages look broken in search engines    

1
Racheal
10 months ago
M
Mike P12New Participant
asked in Article Help Center

Is there a way to hide agent last nams?

Our user/agents first & last names are displayed for all customer interactions. Is there a way to change settings so that when customers interact with agents, they don't see "Joe Smith". Rather they just see "Joe" or "Mr. Smith"?

2
M
10 months ago
M
Max ONew Participant
asked in Article Help Center

I want to update Intercom Articles when I update a Notion Database entry

I am looking to make our FAQ in Notion link to the Intercom Help Center. Would it be possible for Intercom to a. create a article and publish it when a new database entry is made and b. for Intercom to update that article when the database entry is updated in Notion?

3
D
10 months ago
S
ShirNew Participant
asked in Article Help Center

Is there a way to create Mixpanel events for users in Intercom Articles? For page visits, clicks and hovers.

Is there a way to create Mixpanel events for users in Intercom Articles? For page visits, clicks and hovers.

2
Jana
10 months ago
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