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Article Help Center

Scale your support and answer questions faster with your Intercom Help Center

  • 409 Topics
  • 1,262 Replies
409 Topics
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ProductTeamNew Participant
asked in Article Help Center
Can Images Be Viewed Full Screen?

I’d like to know if there’s a way to make inserted images in my article display in full screen when clicked. If that’s not possible, can we resize the graphics to make it happen?

631
Jacques Reynolds
Intercom Team
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Rodislav ZaharadjiNew Participant
asked in Article Help Center
Can I get draft versions of the published articles via Intercom API?

When I request my articles from Intercom APIFor the published articles I get just the public version of the article, whatever this article was edited and saved as a draftIt's a way to get the public version of the article and also the last edited version of the article?

1383
mateusz.leszkiewicz
Intercom Team
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Christina ButlerNew Participant
asked in Article Help Center
How can I hide reactions at the bottom of articles?

Is it possible to hide the reactions section at the bottom of Intercom articles? We’d like to add our own custom section here for our customer to submit feedback if the article was not helpful. Plus, I haven’t found a great solution for redirecting customers who indicate the article was not helpful to the proper location:  

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Jonathan JasicaNew Participant
asked in Article Help Center
Where to see imported data from Segment

I’m trying to see what event data is being sent to Intercom from segment (i think there is an issue with it) but I cant find any way to reliably track this. and segment doesnt give me info because Intercom “cant send server side”. 

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bernice
Intercom Team
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Julius VinnemannNew Participant
asked in Article Help Center
Export of articles from knowledgebase.

Hi, is there an option to export certain articles from our intercom article help center?kind regards

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Christian LeoConnector
asked in Article Help Center
German Umlauts in redirect URL

Hey there, we’re trying to redirect from our old helpdesk URL to the new site on intercom. The slug did contacint an “ü”. We have redirection from:https://help.oursite.com/de/grünhttps://help.oursite.com/de/gr%C3%BCnTo an article on intercom. Redirection (published and everything set correctly) seems not working, it just redirects to oursite.com/deI would have expected a 404 if something is wrong, like when calling help.oursite.com/de/does-not-exist Whats wrong here?BRChristian

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bernice
Intercom Team
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doig-mmConnector
asked in Article Help Center
Can we integrate our Intercom Knowledge Base articles into a subdirectory of our website?

Is it possible to publish our knowledge based articles into a subdirectory of our website?I understand it is simple to have a subdomain pointing to our Intercom knowledge base.If we were able to have our articles in a subdirectory, it would help with long tail SEO.Our website uses NextJS.We would need a way for the article title to be the page title, so an iframe might not work.

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MimmiNew Participant
asked in Article Help Center
Can I use custom icons for Help Center collections?

I've noticed that there are ready-made alternative icons for you to add to your article collections. We would like to to add our own branded icons, is that possible?

1643
Nathan Sudds
Top Expert ✨
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User767Connector
asked in Article Help Center
Is there a dark mode option for the Help Center?

A majority of our users have their app in dark mode, and the native help center feels out of place when opened.

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Emma SpencerNew Participant
asked in Article Help Center
Help Center Footer length

Is it possible to change the number of characters available in the Help Center Footer?There seems to be a hard limit that is not allowing us to add our standard footer to the help centre

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Trinh NguyenNew Participant
asked in Article Help Center
install react-native for android error

hi guys, on "@intercom/intercom-react-native": "7.1.1", I can install but I got crash on android like this issue https://community.intercom.com/mobile-sdks-24/android-react-native-app-crash-when-call-intercom-present-7157 I just saw that we have new version 7.1.2, then I tried and got error. as belowERROR:/Users/.../.gradle/caches/transforms-3/c8ba025c063d3a20a304d04e63c063d1/transformed/vectordrawable-1.2.0-runtime.jar: D8: java.lang.NullPointerExceptionERROR:/Users/.../.gradle/caches/transforms-3/0425b92879a90be481c24e3266c7dff1/transformed/vectordrawable-animated-1.2.0-runtime.jar: D8: java.lang.NullPointerExceptionFAILURE: Build failed with an exception.* What went wrong:Execution failed for task ':app:mergeExtDexDebug'.> Could not resolve all files for configuration ':app:debugRuntimeClasspath'.   > Failed to transform vectordrawable-animated-1.2.0.aar (androidx.vectordrawable:vectordrawable-animated:1.2.0) to match attributes {artifactType=android-dex, asm-transformed-varia

4528
aykut.aydin
Employee
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Jane H12New Participant
asked in Article Help Center
How do I automate the help article on the visitor's chat based on the keywords they type?

How do I automate the help article on the visitor's chat based on the keywords they type?

463
mateusz.leszkiewicz
Intercom Team
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PacoNew Participant
asked in Article Help Center
Tracking Success of External Content

Is there a way in the Knowledge Hub to check on how successful individual external items, like FAQs, are like we used to be able to see under Automation?

652
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Michael L12New Participant
asked in Article Help Center
Why isn't there a way to embed an inframe in the help center? This seems like a must-have!

Why isn't there a way to embed an inframe in the help center? This seems like a must-have!

5648
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alabbyNew Participant
asked in Article Help Center
Include Callout in List

When I’m creating a numbered or bullet list, I sometimes need to add a callout in-line. I have tried Shift + Enter, but the callout button is disabled.I have also pressed enter to “exit” the list. I can insert a callout here, but it treats the list as a new one and starts over at 1. instead of continuing the previous numbers.How can I add a callout to a list and still continue the list?

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Intercom Team
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Harsh BalyanNew Participant
asked in Article Help Center
Unable to change help center settings

I have full permissions for the workspace. I am trying to change the help center settings but the ‘Save Changes’ button on the top right stays disabled.

1695
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Ben HizakActive User
asked in Article Help Center
Help Center: How do I remove intercom brand

How do I remove intercom logo from my support page?  

1461
mateusz.leszkiewicz
Intercom Team
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Sandra D'CruzNew Participant
asked in Article Help Center
Migrating SalesForce articles into Intercom

Has anyone been able to do this successfully? If so how? I have a lot of screen shots in my articles that I am not able to copy over to the Intercom articles easily.

1873
TBelevska
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kostyayNew Participant
asked in Article Help Center
Multiple domains installations - How to control help center links base URLs

HeyOur app is multi region so we have eu.app.com and us.app.com.We are using the same intercom on all the domains.We would like the links in the Help Center articles to point to the correct region based on the invocation source.So if a user clicks on intercom eu.app.com all the links in the articles should point to the eu environment, same for US.Without this option when a user clicks a link in the documentation they are taken to the wrong environment. Is there a way to achieve that? Use some kind of magic tag in help center articles?Thanks!

1781
Nathan Sudds
Top Expert ✨
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AndrijaConnector
asked in Article Help Center
How to easily migrate KB from other provider?

Hi everyone,  We're currently using Elevio where our knowledge base is hoted (help.subbly.co). We'd like to migrate the existing KB over to Intercom for a more streamlined solution when handling regular day to day support.  Q's:  What is the painless way of transferring the entire KB over to Intercom? Is there a way of importing the articles in the form of CSV or any other method? I tried the scraping tool in the past and it worked on only a handful of articles...Does Intercom provides the stats about most common searches and, more specifically, empty searches within given time period? Is that information readily available (like suggestions which articles to add?). Are we able to add keywords to the Intercom articles? I read somewhere that images need to be hosted elsewhere, is there no way to simply upload pictures/screenshots directly to the article when writing one? Does related articles bot (suggestions) come with a regular Articles app with Intercom? I'm specifical

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TBelevska
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Wendy BNew Participant
asked in Article Help Center
Can I back-up our Articles?

Hi everyone, is there a way to back up the published Articles, download it & save them somewhere safe? 🙂

3554
TBelevska
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SriyaNew Participant
asked in Article Help Center
Importing hundreds of web pages into Help Center articles?

We want to import hundreds of .htm URLs into their own respective Help Center Articles. I see it is possible to import help documentation articles with Zendesk, but is it possible to automate an import of hundreds of .htm URLs into their own respective articles as we are aiming to do? Just looking for some guidance on how to begin this process, rather than copying and pasting each article over to Intercom manually. Thank you.

2483
TBelevska
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jeniNew Participant
asked in Article Help Center
How to migrate selected articles from Zendesk to Intercom?

How to migrate selected articles from Zendesk to Intercom

1523
TBelevska
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jeniNew Participant
asked in Article Help Center
Migrate some articles from Zendesk to Intercom

Hi, I am planning to migrate only some articles from Zendesk to Intercom. Is there an option to do it? The only guide I can see is to migrate all articles from Zendesk to Intercom by using sub domain. However when I tried to use the subdomain, it just migrated some articles which are not the ones that I was supposed to transfer.  So in case the only option is to migrate all articles, questions areCan we migrate guides and have them show unpublished in Intercom? Can we update the target audience for articles in bulk?Thank you.

762
TBelevska
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DivyaNew Participant
asked in Article Help Center
I want toh know how can I migrate/sync articles from Freshdesk to Intercom?

I want toh know how can I migrate/sync articles from Freshdesk to Intercom?

4252
TBelevska
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