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We looked at the article for target audience.Tags are not used there and the logic does not seem to apply to us.We can’t get access depending on the tags we have, like super users don’t have access to the articles we’re making available to them(we added their tag)
I want to improve SEO website for Article topics searched on an engine (ie Google) that will bring guests to our site. can anyone share experience?thanks you for all your ansers and sharing it https://serpstat.com/blog/what-is-the-difference-between-title-and-h1-and-how-to-write-headers
I’d love to know if we can backdate news items. We’re going to migrate a bunch of news articles over from Pendo. Will they all look like they shipped on the same day, or can we make it look like they came out when they came out?
At the moment if I add a link to my posts it opens in a new tab, which opens in a logged out state. This is a pretty poor experience for the customer. Is there a way for the link to open in the same window?
In the knowledge base, we have a Glossary of Terms page. For some longer articles, I’d like to be able to pull specific terms and definitions from the Glossary of Terms page and display them in the second article. In this flow, if I needed to modify the wording of a definition, I would update it on the Glossary of Terms page, and that would flow into the second article, instead of having to update the definition in two+ articles. Is this possible?
I'm curious if anyone has been able to find a way to display/hide help articles at the collection level, rather than at the article level? We have several different products and don't want to show all help articles to all users. We can use audience filtering at the article level, but that is too cumbersome to maintain with so many articles. Thanks!
Hi, anybody ever exported the intercom articles into Google Doc? Any tools I can use to achieve this? Thanks!
Hi team, Is it possible to get Messenger to suggest articles based on what customers ask in the chat WITHOUT using fin? Sort of like a deflection scenario with the first question that the user asks? For example, if the user writes in the chat, “I need help transferring ownership of my account”, is it possible to have the chat suggest articles based on keywords in that message, but without using fin? After the suggested articles, it should be possible for the customer to select to talk to an agent.
Need reporting guidance. Is there a way to download a list of all intercom articles in the domain and include the article URL in the report?
I’m developping for my company and we wanted to adapt the colors and styling of the help center, and chatbot.Is there a way to do it? Is it even supported?Thank you so much in advance.
Hi. I’ve created a CNAME per these instructions:https://developers.intercom.com/docs/guides/help-center/custom-domains/ But am currently getting an error 1014 via Cloudflare. Are these instructions obsolete, any solves?
HiThis may seem like a strange question but thought I’d askCan SSL be setup on a domain that is unhosted? The domain I want to use for link branding is just used for my email addresses via Google Workspace. So don’t need hosting for it other than for link branding. Thank you.Graham
Hi everyone,We redirected from Zendesk today but noticed the URL https://help.ballparkhq.com/hc/en-us isn’t redirecting to https://help.ballparkhq.com/en/ and showing an error if you see the end of the URL, Zendesk appends all its URLs with /hc/en-us but that doesn't seem to exist in intercom for their english language version of the help center Any ideas what has gone wrong?
Problem: We want a way to export our data to CSV to see how many Jira tickets each week associated with Conversations.We do not like Tickets or Backend tickets because they create additional objects in our inbox. Makes it cluttered (e.g., one interaction can be associated with a Conversation, Ticket and Back End Ticket--too cluttered and too much to track).Instead, we thought to copy-paste our Jira ticket links in “User Notes” and export.How do we do this? Or is there another way to track Jira tickets associated with Conversations?
I need help!!! My articles show up just fine on my help center. When I try to show them using the messenger, the title load and I can search for content but the actual article will not have the content. I have included a gif below. As you can see, if I use the messenger from the help center, they load, but the articles do not load on the messenger in my app. Any help would be appreciated. I messaged Intercom two days ago, but no response. I cannot go live until the issue is fixed.
Hi team! Help Center articles that have been viewed through the messenger - will those views count when looking at reporting on article views? Thanks!
I want to have one article in which I list a collection of FAQs. However, I would like the reader to be able to search for what they need. I tried the "insert code" option to create a search bar but it didn't work. Is there a way to insert a search bar into an article?
Our Help Center home page is https://help.ziflow.com/en/p> The meta description tag is empty:
I’ve set up a custom bot that opens a chat and provides a help article when a user clicks on an HTML element on the page. The article displays directly in the chat and describes the page they are on.The article has links to other articles. (The links provided at the top of each article).When I click the links from the article displayed in the chat, nothing happens. If I right click and load in a new tab from the chat, it loads the associated help center page for the article in a new tab. If I view the articles in the help center the links work between articles.How do I add links so that they work both in articles displayed IN CHAT, and articles displayed in the help center? Is there a special URL format that works for both?Optimally, a user should be able to navigate the articles directly in chat from the links and close the chat when they are done. Viewing the same articles in the Help Center, they should be able to navigate from the links in articles to other articles.
We have different clinical trials that have their own requirements and we'd like to be able to have each trial have its own user manual. Trial 1 might use modules A, B, and C, while Trial 2 uses module A, B, D, E, and F.Right now we have a generic user manual, so all trials get the same manual. I see that Intercom allows up to 30 help centers - we’re expecting to have more than 100 trials (and thus help centers) shortly. I cannot do this through Intercom's user attributes since the same user (say, a Doctor) could work on both Trial 1 and Trial 2 and would need to see different UM content based on which trial they are working on at the moment.Any suggestions?
I am looking to make our FAQ in Notion link to the Intercom Help Center. Would it be possible for Intercom to a. create a article and publish it when a new database entry is made and b. for Intercom to update that article when the database entry is updated in Notion?
I’m finally getting around to rolling out Articles for our org and migrating our knowledge base to Intercom. My team is in the process of developing a new structure for organizing content and we’re using Intercom’s own help docs as inspiration to model ours after. Kudos to the team who manages it. I’m curious what other help centers Intercom has and and how they’re used. From what I can tell I can only see two:https://www.intercom.com/help - primary help docs https://www.intercom.com/changes - new feature announcements Is anyone from the team able to chime in and provide some insight about your different help centers and how they’re structured?
Can I change the default layout of the Help Center? I want to upload my own custom HTML/CSS.
